Terms of use.

Who the customer is

Nexus is sold to an organisation, not to a person. Events, transcripts and recaps belong to the organisation that ran them, which is why a colleague can be added without sharing a login and why removing someone from a team does not take their events with them.

An owner controls who else can act for the organisation. Anyone with the organiser role or above can create and run events; a viewer can read them.

Paid, and what that gates

Nexus is paid per event, at A$100 AUD for the nexus event — one package, everything included. There is no subscription and no free tier: signing up costs nothing and requires no card, and gives you a login, an organisation, and the ability to set events up — name them, add an agenda, print the QR code. Paying for an event is what lets it record.

One free session per person. You can run a single event without an account at all, by giving a name and an email. It is a real event: the live board, the QR, the phones, the transcript. It does not include the AI write-up, the take-home document or the published recap page, which are part of a paid event. Signing up afterwards moves that event into your organisation so you keep it and can read its transcript — signing up does not pay for anything.

The free session is limited to one per email address, and we keep that address in order to enforce that limit. Payment is by invoice today.

What you are responsible for in the room

• Telling the room it is being captured. Nexus shows a consent line on the join screen and a permanent “listening” indicator on the capture device, but the organiser is the one in the room and the one responsible for saying so out loud.
• Having the right to record. Recording law varies by jurisdiction and by venue. You confirm you may capture the conversation you are capturing.
• What the room contributes. Submissions are screened automatically before they reach the screen, and an organiser can hide anything live — but automatic screening is a filter, not a guarantee, and moderating your own event remains yours.
• Anything you publish. A published recap is yours. If your room ran under the Chatham House Rule, honouring it in what you publish is your call and our default.

What we don't promise

Nexus depends on live transcription and language models from third parties, on network conditions in a physical venue, and on a microphone in a noisy room. It is a live system with live failure modes. We do not offer an uptime guarantee, and we would rather say that than imply one.

The topics, insights and written recaps are produced by language models. They are a useful reading of the conversation, not a court record — check anything you intend to rely on against the transcript.

If it goes wrong, we fix it before we refund it

You are buying one event, and things that run in real rooms fail in real ways. If the capture drops, the write-up comes out wrong, or the documents are not what the event deserved, tell us and our first answer is to put it right: we regenerate the write-up and the take-home document at no charge, and where the event itself was the casualty we will comp your next one so you get the session you paid for.

If we cannot put it right, we refund it. That is the order deliberately — a re-run is usually the thing you actually wanted, and a refund is what is left when it is not.

None of this limits your rights under the Australian Consumer Law, which apply whatever this page says. Write to hello@fordcastle.com.

We read the AI's work before it leaves the building

While Nexus is in testing, Fordcastle reads what the AI made of your event before you can hand it to a room. It affects the take-home document and the attendee packs, and we aim to release them within 24 hours of the event — for the packs, before the doors open.

Your own console is never held: the live board, the transcript and the write-up on screen are yours the moment they exist. What waits is only what goes to other people. This is temporary, and when it ends the delay disappears rather than becoming a paid tier.

Introducing guests to each other

If your event has a registration page, guests can tick a box asking to be introduced to other people coming. Those who do may appear in a short document given to other registered guests — name, organisation, role, their own two answers, and public professional details. Email addresses are never shared, and a guest who does not tick the box neither appears in anyone's document nor receives one.

The text is written by a language model from what those guests supplied. Read it before you pass it on: it is a suggestion about who might want to meet, not a reference check.

Deleting an event

Deleting an event is the one irreversible action in the product. It removes the transcript, the topics, the comments, the participants and any published recap — permanently, with no backup, no tombstone and no undo, and any recap link already shared will stop working. The confirmation dialog says so; this page says so too.

A running event cannot be deleted. End it first.

Suspension

We may suspend an organisation for non-payment or misuse. Suspension stops new events starting capture; it does not delete anything, and past events and recaps stay reachable.

Who you are contracting with, and under whose law

Nexus is operated by Fordcastle (fordcastle.com). These terms are governed by the law of Victoria, Australia, and the courts there have jurisdiction over any dispute about them.